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Home > Support FAQ
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| Order and Technical: | |||
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Is your site secure to make purchases? | |
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Yes, our website has all possible protections for your personal information to be safe. | ||
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How can I pay if I don’t want to use credit card? |
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We do accept personal/business checks, money orders, cashiers checks, wire ( bank ) transfers, Paypal and we also offer credit terms for the approved clients. | ||
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Do you accept Purchase Orders? |
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Yes, you would need to fax purchase order to: 408-954-8792. Make sure to supply your email address to receive an invoice and tracking information. | ||
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I am getting and error message on the check out page, what do I do? |
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Error message could be related to different issues: incorrect information, internet connection, time-out during the order ( created for security reasons ), incorrect shipping method selected. If you are not able to figure out which reason is applicable in your case, please call us right away and we will have your order placed over the phone. | ||
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I didn’t get my confirmation number in my email? |
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Some email providers or mail boxes might block our emails by thinking that it’s spam. Check for our email in spam folder or deleted folder. If you are not able to find it, email or call us and we will fax it or email it to an alternative email address. | ||
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I made a mistake and ordered an incorrect product; can I change it to a different item? | |
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Yes, as long as we didn’t have the item shipped, you can call us and we will have the item changed in our system | ||
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| Shipping: | |||
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Do you ship to APO or FPO address? |
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Yes, please use economy or USPS shipping option. | ||
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Do you ship internationally? |
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Yes, we do ship all over the world. In some cases we might contact you to provide us some additional information (such as telephone number of your credit card, copy of your identification), for security reasons. | ||
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How long does your economy domestic shipping take? | |
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Under normal conditions all lead time is from 2 to 5 business days, depending on your location. In some very rare cases forwarder might delay packages. | ||
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How long does your international shipping take? | |
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We have a few options for international shipments: Airmail, UPS/USPS Express. Airmail can take from 3 to 7 business days, depending on the country. UPS/USPS Express packages normally arrive within 4 business days. International service is not-guaranteed to the specific time, since packages can be held in customs waiting for recipients additional information. | ||
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Do I pay Tax and Customs if a package is being shipped out of the USA ? | |
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Yes, you might be charged tax and or customs according to your country importation rules. | ||
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I am a local customer; can I pick the item up instead of having it shipped? | |
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Yes, please call in advance to make sure we have it in our local warehouse. | ||
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My package came in damaged by currier, what do I do? | |
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Before accepting a package, fully inspect it for damages, if any, make a note with carrier. Sign for the delivery and call/email us right away to arrange replacement. | ||
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I received a USPS tracking number from you, but I am not able to see any movement on the shipment, is it normal? | |
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Yes, USPS service doesn’t provide exact location of the package until it arrives to either your main post office or to you directly. | ||
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There is no invoice in my package, where do I get it? | |
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We do not include invoice in our packages for security reasons; however it is normally being emailed to you or you can request a copy to be sent by Fax or Mail. | ||
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I have placed an order. When should I be expecting it to be shipped? | |
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Most orders placed before 2 PM (Pacific Time) are shipped the same day. | ||
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I have received free shipping offer, will you charge me if I return an item? | |
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Yes, if the item is not defective, we will charge you the shipping that had been paid originally. | ||
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| Returns: | |||
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How long do I have to return the product if I don’t like it? | |
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You are able to return merchandise within 30 days from the date of purchase, unless it is a special order. Special orders are not refundable. | ||
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Do you charge restocking fee? | |
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No, we do not charge restocking fees as long as merchandise is in brand new condition, has all the original hardware/software and was returned within 30 days. If one of the criterias in not met, then restocking fee may apply. | ||
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Do I need to call you to get an authorization for return? | |
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Yes, you need to email us at support@lenexpo-electronics.com or call us 877-536-3976 option #2 to request authorization to return an item. | ||
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My item broke after 30 days, what do I do? | |
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The great benefit of you shopping with an Authorized Distributor is that we offer full technical support and full manufacturers warranty on all products that we sell td> | ||
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| Product Question: | |||
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I have a DVI output on dvd player and HDMI on my plasma, will I loose quality with adapter? | |
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No, the signal will not change it’s clarity. DVI is the same as HDMI, the only difference is DVI connection doesn’t support audio. | ||
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What is the difference between Ultra and Pro series of Atlona Cables? | |
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The main difference is that Pro series cables are made out of silver plated copper conductors with top quality soldering process. Cables are also featured with additional layer of insulation and therefore will provide an excellence of connection. | ||
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Why should I buy from your company? | |
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Lenexpo is one of the largest distributors of Audio/Video/Computer products in California . We have the most unique products for every application and further more, we have technical support people, who understand every aspect of configuration and set-up of the unique application. As a distributor, we honor and offer full manufacturers warranty, free technical support (life time), great pricing, pleasant experience overall. | ||
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Is Atlona Technologies related to Lenexpo in any way? | |
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Yes, Atlona Technologies is a manufacture which is owned by Lenexpo Electronics. All support for Atlona products is handled by Lenexpo personal. | ||
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Where are your products made? | |
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Cables and connectors are normally made in China , Taiwan , Japan , Germany , depending on the model. As far as other manufactures that we carry, it depends on each individual company; please see item description for the country of origin. | ||
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What is better Digital Coaxial or Optical cable? | |
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Optical is normally better as far as signal transfer goes, since there is no electrical interference; however optical cables are very sensitive to bending and hard turns. | ||
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How do you compare your cables to Monster Cable? | |
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We don’t compare our cables to any other manufacture, we know that we carry the best product in it’s price range and we have been in cabling business for 7 years. Since we have manufacturing plants, our materials, tools, workmanship, testing gear is the latest and the greatest to be used in this industry. | ||
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| Partnership and OEM Services: | |||
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Our company does installations and we require some of your products frequently, do you offer any type of dealer pricing? | |
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Yes, our company is constantly looking for new dealers and distributors. Please send your inquires to mkhain@lenexpo-electronics.com for more information. | ||
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Our company requires a specific part which is not listed on your website, but similar to nature of your products, can you make it per our requirements? | |
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Yes, in most cases we will be able to build the product per your requirements; however we will require an annual order of a specific quantity. | ||
eMidamerica.com Electronics
11430 King Street
Overland Park, KS 66210
Tel: 913-980-1151
Sales Email: sales@eMidamerica.com
Sales Website: www.eMidamerica.com